Frequently Asked Questions

 

How Often do you restock?

 
Hey Outrighter! We restock every two (2) weeks. Be sure to look out for updated albums and sales on www.outrightapparel.com
 
Can I pay online?
Dear Outrighter! YES ! We now accept online payments. You can pay from your credit card , cash or at your closest NLCB Lotto Booth. So sorry , we are still working on getting linx payments for you .
 
How could I order?
 
 
Table 1 : Here’s how to purchase Outrighters !
 
I frequently shop online from international stores and receive tracking number and confirmation email when I place my order. I know this is a local online store…… Would I get a confirmation email of my order?
 
Hi hi Outrighter! Your confirmation is sent to you immediately upon placing your order and a tracking number which allows you to track your package is also sent once your package leaves our warehouse.  You can track your order here : 
 
 

If I not happy with your product how to get a refund?

 
Thanks for choosing Outright Apparel! Our exchange or refund policies are simple… First email us at [email protected] or https://outrightapparel.com/contact-us/ , detailing what the problem is as well as attaching copy of bill received in package. This must be done within 24 working hours of receiving package. Have package sealed and delivered to our P.O. Box (at your own cost) within 2-3 working days. Items would then be inspected by our store or Bureau of Standard TT according to concern. After this, your item can be approved or not approved according to damage done to item for exchange or refunds (only in store credit or store voucher).
 

What Bureau of Standards have to do with Outright Apparel ?

 
All our items are reviewed by the Bureau of Standards Trinidad before all retail processes, however customer dissatisfaction with item is dealt with and mutually redressed by Consumer Affairs and the Bureau of Standards to ensure complete customer satisfaction , this is done to ensure that all Outright Apparel’s customers are always satisfied 
 

How to ensure that I get the right size?

 
Dear Outrighter. Before placing order please measure yourself and verify U.S. size with size chart as model sizes vary in pictures shown. Hope I was helpful in resolving your concern!